SIZE GUIDE

Please refer to our size guidelines. We strive to provide the best estimation, recommendation, and conversions for all sizes in various countries’ measurements.

However, please note that there may be variations with specific designs — this will be specifically stated in product descriptions (For example: When product runs small or big).

For any further queries and confusions regarding sizing, please do not hesitate to contact our friendly THEIA Active team.

PAYMENT / TRANSACTIONS

We accept credit / debit cards via Visa, MasterCard, and American Express. All transaction payments on our site are processed by PayPal, a trusted and secure payment platform.

You do not need to be a PayPal account user in order to check out. To process payment as guest, simply select “Pay with Credit or Debit Card” on PayPal login page.

If you are an overseas customer paying with a foreign-issued credit / debit card, the applicable exchange rate is determined by your card issuer on the day of the transaction.

LOCAL SHIPMENT

We offer FREE registered shipping with tracking for any orders above SGD $50 shipping to any destinations within Singapore. For orders below SGD $50, a shipping charge of SGD $3.50 will be applied.

All THEIA Active local shipments use Singpost registered shipping with tracking number provided. Please allow 1-2 business days for order to be processed and dispatched. A shipping confirmation e-mail with tracking number will be sent out after shipment has been dispatched.

** It is customer’s responsibility to use the tracking number provided to track their order’s delivery status. We are not responsible for keeping track and updating each customer on their order’s delivery status.

Estimated delivery time for orders within Singapore is 1-3 business days.

INTERNATIONAL SHIPMENT

WE SHIP WORLDWIDE. We offer the following registered mail options with tracking for international orders:

(* Shipping Rate: Weight + SGD $2.50 via Singapore Post Airmail)

DestinationWeight Step Up To
(max weight: 2kg)
Letters, Printed Papers+ And Packets/ Packages
Zone 1
Malaysia & Brunei
20g$0.50
50g$0.70
100g$1.10
per additional step of 100g$1.10
Zone 2
Countries in Asia & the Pacific (except Australia, Japan & New Zealand)
1st 20g$0.07
addl. 10g$0.25
Zone 3
Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.
1st 20g$1.30
addl. 10g$0.35

(from Singapore Post)

All THEIA Active local shipments use Singpost registered international shipping with tracking number provided. Please allow 1-2 business days for order to be processed and dispatched. A shipping confirmation e-mail with tracking number will be sent out after shipment has been dispatched.

** It is customer’s responsibility to use the tracking number provided to track their order’s delivery status. We are not responsible for keeping track and updating each customer on their order’s delivery status.

Estimated delivery time for overseas orders is 3-14 business days and varies between countries.