SIZE GUIDE

Please refer to our size guidelines. We strive to provide the best estimation and recommendation for all sizes. However, please note that there may be variations on specific designs that will be stated in product descriptions; i.e. when product runs small or large. For any further queries or confusions regarding our sizing, please do not hesitate to contact us.

PAYMENTS

All payments are made in Singapore Dollars (SGD). All transaction payments on our site are processed by PayPal, a trusted and secure payment platform. PayPal accepts debit/credit cards via Visa, MasterCard, and American Express. If you are an overseas customer paying with a foreign-issued credit or debit card, the applicable exchange rate is determined by your card issuer on the day of transaction.

You do not need to be a PayPal account user in order to check out, simply select “Pay with Credit or Debit Card” on PayPal login page to process payment as guest.

TAXES & DUTIES

Our prices are exclusive of all taxes and duties for orders from countries outside of Singapore.

(If Applicable) Overseas customers are liable for all import duties, customs, and local sales taxes levied by the country where order is being shipped into. In those cases where import duty or tax costs apply, charges will be invoiced to you separately, and payment of these is necessary to release your order from customs on arrival. We are unable to advise on the levy amount as it varies on countries and regulations.

RETURNS & EXCHANGE POLICY

We accept returns for exchange or store credit within seven (7) days of purchase on regular priced items. Merchandise returned must be unworn, unwashed, and unaltered with original tag and packaging intact. Any merchandise returned in any other conditions deemed not brand new cannot be refunded for store credit or exchanged. Customers seeking returns will be responsible for all shipping charges incurred from return and exchange processes (with the exception of damaged or incorrect product returns). All sales items are final.

Write to us at hello@theiaactive.com for enquiries on returns and processing.

SHIPPING WITHIN SINGAPORE

We offer FREE registered shipping with tracking for any orders above SGD $50 shipping to any destinations within Singapore. For orders below SGD $50, a shipping charge of SGD $3.50 will be applied for registered shipping with tracking number. Please allow 1-2 business days for order to be processed and dispatched. A shipping confirmation e-mail with tracking number will be sent out after shipment has been dispatched. It is customer’s responsibility to use the tracking number provided to track their order’s delivery status. We are not responsible for keeping track and updating each customer on their order’s delivery status. Estimated delivery time for orders within Singapore is 1-3 days.

INTERNATIONAL SHIPPING

WE SHIP WORLDWIDE. We offer the following registered mail options with tracking for international orders:

(* Shipping Rate: Weight + SGD $2.50 via Singapore Post Airmail)

DestinationWeight Step Up To
(max weight: 2kg)
Letters, Printed Papers+ And Packets/ Packages
Zone 1
Malaysia & Brunei
20g$0.50
50g$0.70
100g$1.10
per additional step of 100g$1.10
Zone 2
Countries in Asia & the Pacific (except Australia, Japan & New Zealand)
1st 20g$0.07
addl. 10g$0.25
Zone 3
Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.
1st 20g$1.30
addl. 10g$0.35

(from Singapore Post)

Please allow 1-2 business days for order to be processed and dispatched. An e-mail with tracking number will be sent out after shipment has been dispatched. It is customer’s responsibility to use the tracking number provided to track their order’s delivery status. We are not responsible for keeping track and updating each customer on their order’s delivery status. Estimated delivery time for overseas orders is 3-14 business days and varies between countries.